Any Questions ?
Find here the answers to the most frequently asked questions about our products, your orders, delivery, and more.
About our products
We place great importance on the quality and traceability of our materials
Our frames are made from plant-based fibres, an alternative to traditional plastics, composed of cotton fibres and wood pulp.
Their production requires less water and energy and generates fewer CO₂ emissions than conventional plastics, while offering a refined, flexible and durable material.
We also use recycled HDPE, sourced from plastics collected and processed locally in Brussels. These materials are reworked and repurposed to create original eyewear, part of a circular economy where nothing goes to waste.
Each material is carefully selected for its quality, local or recycled origin, and minimal environmental impact. We are committed to continuous innovation to offer eyewear that combines aesthetics, responsibility, and durability.
Our sunglasses feature only high-quality polarized lenses.
They enhance contrast, filter out glare, and provide full UV protection (UV400).
Thanks to their anti-reflective and scratch-resistant coatings, they combine performance and timeless elegance, ensuring exceptional visual comfort in all circumstances.
Our optical models are not available for online purchase. To ensure a perfect match for your vision and facial shape, we work exclusively with carefully selected partner opticians.
By visiting one of our partner stores, you will benefit from a professional’s expertise to guide you in choosing your frame, taking measurements, and fitting your prescription lenses.
Caring for your glasses means preserving visual quality, everyday comfort, and the longevity of your frame. Here are a few simple tips to help you take care of your eyewear — whether optical, blue light protection or sunglasses.
Protect your glasses when not wearing them
Always store them in a hard case to avoid scratches and shocks. If you don’t have one, place them carefully — arms folded — on a clean, flat surface, with the lenses facing upward.
Clean your lenses with suitable products
Use a lens cleaning spray designed for eyewear, or mild soap and lukewarm water.
Rinse thoroughly with clean water, then dry with an appropriate cloth.
Avoid household cleaners, alcohol, or hot water, which can damage the lens coatings.
Use a microfiber cloth for daily cleaning
Each pair comes with a microfiber cloth specially designed for daily care.
Unlike paper or ordinary fabric, microfiber is gentle, effective, and safe for lenses, helping prevent scratches.
Avoid excessive heat exposure
High temperatures can deform frames and damage lens coatings.
Do not leave your glasses on a car dashboard or near heat sources.
Take extra care at the beach or pool
Salt, sand, and chlorine can damage both lenses and frames. After a day by the sea or pool, always rinse your glasses with fresh water before wiping them with the microfiber cloth.
Avoid swimming with your glasses — salt or chlorinated water can harm lens coatings.
Handle your glasses with both hands
To maintain their balance and prevent bending, always put on and remove your glasses with both hands. Avoid wearing them on your head or hanging from clothing, as this can deform them over time.
Leave adjustments to a professional
If your frame becomes misshapen or loose, your optician can safely readjust it — especially if gentle heating is needed to reshape it.
All our frames are ready to accommodate prescription lenses
If you wish to transform a pair of sunglasses into optical glasses, your optician can easily fit corrective lenses.
Your orders
Orders confirmed before 8:00 a.m. (Central European Time), Monday to Friday, are processed within the following 24 hours.
A tracking number will be provided once your order has been shipped.
Check your spam folder first. If you still can’t find it, there might have been an error in your email address. Write to us and we wil resend your confirmation.
Yes, in most cases.Send us a message with the model you are looking for, and we will notify you as soon as it is back in stock.
Payments
We accept the following payment methods: Visa, MasterCard, Maestro, Bancontact, and PayPal.
Yes. All transactions are encrypted via SSL protocol to ensure the security of your personal and banking data.
Yes, an invoice is automatically sent to you by email once your order has been confirmed.
Delivery
Estimated delivery times:
- Belgium: 3 to 5 business days
- European Union: 5 to 8 business days
Shipping costs depend on your delivery location and the shipping option selected. They are displayed at checkout and may be waived depending on your order amount or during special promotions.
Yes, a tracking link is sent to you by email as soon as your parcel has been shipped.
Returns & refunds
Yes, you have 14 days after receiving your order to return your glasses, provided they are new, unworn, and in their original packaging.
Contact us with your order number to receive return instructions and the return address. Return shipping costs are at your expense.
Warranty
Oui, tous nos produits bénéficient de la garantie légale de conformité de 2 ans, valable à partir de la date de livraison. Cela ne couvre pas les casses accidentelles, les rayures ou l’usure normale.
Contact us as soon as possible with your proof of purchase and a description of the issue. If the defect is confirmed, we will arrange a repair or issue a credit note for the value of the defective item.
The warranty does not apply to normal wear and tear, damage caused by misuse, improper maintenance, or unauthorized modifications.